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Reviews Entered for Offer:   DIT Main Operating   (ID 11587 Phase: Initial Offer)
By Reviewer jirvin on February 5, 2019 at 10:03 AM
Scores
Impact Priority Implementation Measures Approach
4: Good 4: Good 4: Good 4: Good 4: Good
Reviewer Comments

Official HPG Team Feedback. Please see our comments and questions below.

Measures:
#1 systems availability of 99.5%? Is this practical?

Budget documents are not attached or not visible to this reviewer with this offer, it is noted in the body of the offer that an operational increase of of about $877k is being requested but that figure is not in the “increase requested” fields, the body of the offer points the reviewer to look at a “gap analyses” document, but I did not see that document in the attachments.

In the “Outcomes” section it says user satisfaction has dropped because of a lack of expertise, and in other sections it says customer satisfaction is a goal to be increased, but how the lack of expertise will be corrected is not explained. Please include variance, personnel, etc. documents in the final submission stage and the gap analysis documents.

Please breakdown the $876,822. What is Managed Services and Digital Connectivity? Do not see workbook attachments with dept info.

Outcomes Plan: Regarding the Service Desk problems, this is the problem not the Plan. What is the plan to address this?

More importantly, what is/are some critical points to include here from the Strategic Plan that correlates to the $876,822 additional funding request? How will you implement the plan? What can we expect?

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