Reviews per Offer
By Reviewer on February 7, 2019 at 11:23 AM
|5: Exemplary||4: Good||3: Adequate, with room for improvement||4: Good||4: Good|
The personnel and operation “changes” don’t correlate with the amount requested. Please review the attached table for errors. Please specifically define “ridership” (per patron/per ride?) General patron feedback electronic methods should be implemented, to work toward average models in the field, with regular 3rd party assessments to assure continuous improvement. Ex: bus stops in relatively dangerous locations; Ex: out of date, self-regulated nominal feedback methods are posted (phone out of service); Ex: Care-a-Van system is completely manual and verbal, with no citizen engagement technology other than phone communication – a solution needs to be defined to make this program more efficient and predictably supportive, with continuous assessment.